Terms & Conditions Club99 – Platform Usage Rules for Malaysia

By accessing, registering for, or using any of the services provided by Club99 through the club99.express website or any associated platform, you hereby agree to be fully bound by these Terms & Conditions, our Privacy Policy, and all applicable supplementary policies.

These Terms and Conditions constitute a legally binding agreement between you as an individual user and Club99 as the platform operator. If you do not agree with any part of these terms, you must stop using the platform immediately.

These Terms and Conditions are written in Bahasa Melayu for the convenience of Malaysian members. In the event of any discrepancy in translation, the Bahasa Melayu version takes precedence for members registered under the Malaysia service zone.

To register for and use the services of Club99, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years old or the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• You must have full legal capacity to enter into a binding agreement and must not be under any circumstance that prevents you from doing so.
• You must not be located in any country or region where participation in betting or online gaming activities is prohibited or restricted by law.
• You may not register for or use the platform on behalf of, or as a representative of, another person.
• Your account has never been closed or suspended by Club99 previously for breach of terms.
• You are not currently enrolled in an active self-exclusion programme, whether self-initiated or imposed by Club99.

Each user is only permitted to have one account at Club99. Multiple account registrations are strictly prohibited, regardless of whether the accounts are created using different names, email addresses, phone numbers, or payment methods. Violations of this rule may result in the closure of all associated accounts and forfeiture of any balances.

During registration, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for ensuring that your account information remains current at all times. Club99 shall not be held liable for any losses arising from inaccurate or outdated account information.

• You are solely responsible for maintaining the confidentiality of your account password.
• Never share your login credentials with any other party.
• All activity that occurs within your account is your responsibility, provided no security breach has been reported to us.
• If you suspect your account has been accessed without authorisation, please contact our support team Club99 immediately.
• Club99 reserves the right to suspend or close any account suspected of being accessed by an unauthorised party without prior notice, for protection purposes.

Members who wish to close their own account may do so by contacting the support team at Club99. Closure requests will be processed within 24 to 48 business hours following identity verification.

Club99 accepts deposits and processes withdrawals through the following payment methods available to members in Malaysia: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX via online banking, including Maybank2u and CIMB Clicks.

• The minimum deposit amount is RM20 for all available payment methods.
• Deposits are processed instantly and credited to your account in under 5 minutes.
• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are typically processed within 5 to 15 minutes for standard members, and faster for VIP members.
• All withdrawals must be made to the same payment method used for the deposit — this is standard anti-money laundering policy.
• Club99 does not charge any processing fees for standard deposits or withdrawals.

Any attempt to deposit or withdraw funds using a payment method not registered in your own name is strictly prohibited and may result in immediate account suspension pending investigation.

All bonuses and promotions offered by Club99 — including the Welcome Bonus, reload bonuses, referral bonuses, and any seasonal promotions — are subject to the following rollover requirements and rules:

• The Welcome Bonus is exclusively for new members making their first deposit. Each account is eligible once only.
• All bonuses carry rollover requirements that are clearly stated on the relevant promotions page. Rollover means you are required to wager a specified amount before the bonus becomes eligible for withdrawal.
• The rollover value is calculated based on bonus amount (not the deposit amount) unless otherwise stated.
• Not all games contribute equally toward rollover fulfillment. Video slots typically contribute 100%, while table games such as baccarat and blackjack may contribute at a lower rate.
• Unused bonuses that are not utilised within the stipulated time frame will expire and be automatically credited back to the company.
• Club99 reserves the right to void bonuses and associated winnings if there is evidence of bonus system abuse or wagering deemed to constitute fraud.

All casino games available on Club99 — including Live baccarat, slots, dragon tiger, roulette, blackjack, sic bo, and game shows — are subject to their respective game rules as displayed on the platform. Members are responsible for understanding the rules of any game before placing a bet.

• All game results are final once a round or hand has been completed and announced by the system or dealer.
• In the event of a technical disruption during gameplay, the Club99 will use the last verified transaction records to determine a fair outcome.
• Confirmed bets cannot be cancelled or modified once a round has begun.
• Minimum and maximum bet limits for each table or game are displayed within the respective game interface.
• The use of any automated software, bots, or systems designed to exploit vulnerabilities in games is strictly prohibited and will result in immediate account closure.

For Live Casino games, Club99 works with leading international providers such as Evolution Gaming and Pragmatic Play. The game rules applied by live dealers follow the standard rules established by the respective providers.

Club99 offers Sports Betting across more than 30 sport categories, including football (Malaysia Super League, EPL, La Liga, and more), badminton, tennis, basketball, and a wide range of other sports, as well as esports betting for tournaments such as MPL Malaysia, Mobile Legends, DOTA 2, and more.

• All odds displayed are the current odds at the time the bet is placed. Odds may change before a bet is confirmed — always check the final odds before confirming your wager.
• Confirmed bets are binding and cannot be cancelled, except in cases where Club99 reserves the discretionary right to void specific bets on valid grounds.
• If a sporting event is postponed or cancelled, all related bets will be voided and funds fully refunded to the member's account — unless the event is replayed within 48 hours of the original scheduled time.
• In-play (live) betting is subject to real-time odds changes. Results officially announced by the relevant sports governing body are final for the purpose of bet settlement.
• Club99 reserves the right to refuse or restrict bets from any member without providing a reason, particularly where unusual betting patterns are detected.

All members Club99 required to interact with the platform, staff, and other members in a respectful manner and in accordance with the following conduct guidelines. Violations may result in a warning, temporary suspension, or permanent account closure.

The following are strictly prohibited on the Club99 platform:

• Use of automated software, tools, or systems (bots) to place bets or access games.
• Attempting to exploit technical errors or system vulnerabilities dishonestly.
• Collusion between multiple accounts to exploit bonus structures or gameplay (bonus abuse, chip dumping).
• Money laundering or the use of illegally obtained funds to make deposits.
• Impersonation or providing false information during registration or the identity verification process.
• Use of abusive, threatening, or inappropriate language during live chat sessions with the support team.
• Any attempt to hack, disrupt, or manipulate the platform's systems Club99.

Club99 employs a continuous monitoring system to detect suspicious behaviour. Members suspected of violating any of the above rules may face account suspension while an investigation is carried out.

Club99 reserves the right to suspend or close any member account under the following circumstances, with or without prior notice depending on the severity of the breach:

• Violation of any part of these Terms and Conditions.
• Confirmation that the member is under 18 years of age.
• Registration of multiple accounts by the same individual.
• Failed identity verification or false information provided during registration.
• Suspected activity related to money laundering or financial fraud.
• Self-exclusion requests approved at the member's own initiative.
• Discretionary decision Club99 based on account activity inconsistent with legitimate use.

In the event of account closure due to a terms violation, Club99 reserves the right to forfeit all balances associated with activity that violates the platform's rules. For account closures that do not involve a breach (whether at the member's request or for other valid reasons), any remaining deposit balance will be refunded to the member once all applicable rollover requirements have been met.

Club99 provides its gaming and betting platform on an "as-is" basis. While we make every effort to ensure the platform operates smoothly and without interruption, we cannot guarantee uninterrupted availability under all circumstances.

• Club99 is not responsible for any financial losses incurred as a result of unfavourable betting or game outcomes. Gambling carries an inherent risk of loss, and the decision to play rests entirely with the member.
• We are not liable for any losses arising from internet disruptions, user device failures, or technical factors beyond our control that cause a gaming session to be interrupted.
• In the event of a technical disruption proven to have originated from the system Club99, we will use the last valid transaction records to resolve any disputes fairly.
• Maximum liability limit Club99 against any individual claim is limited to the total amount deposited by the member in question within the 30 days preceding the claim.

Club99 is committed to promoting a safe and responsible gaming environment. We provide the following tools and resources to help members maintain control over their gaming activity:

• Daily and Weekly Deposit Limits: Set a limit on the amount you can deposit within a specific time period via your account settings.
• Session Loss Limit: Set a loss limit per gaming session — once reached, your account will be temporarily locked for the relevant period.
• Play Time Limits: Set a daily limit on the amount of time you can spend on the platform.
• Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, 30 days, or 90 days if you need a break.
• Permanent Self-Exclusion: Permanently close your account if you feel you need to stop altogether.
• Activity Review: Review your full betting history and transaction records to better understand your usage patterns.

If you or someone you know is showing signs of a gambling problem, please contact Malaysia's mental health helpline at 03-2615 9935 or visit the Responsible Gaming section on our platform for further information and support resources.

Club99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our absolute discretion. Amendments take effect immediately upon publication at club99.express/terms-conditions.

We will make reasonable efforts to notify members of material changes via in-platform notifications or email to the registered address. However, it remains the member's responsibility to stay informed of any updates to the terms.

• Continued use of the platform following the publication of any amendments shall be deemed your acceptance of the updated terms.
• If you do not agree with the amendments, you may request account closure before the date the changes take effect.
• These Terms and Conditions are governed by the applicable laws of the operational jurisdiction of Club99.
• Any dispute that cannot be resolved through standard customer support channels will be referred to the alternative dispute resolution procedure established by Club99.